At Pipetech we make it our mission to ensure our clients have the absolute peace of mind that their issues are in good hands and will be solved with high speed and high quality. So it makes me particularly pleased to announce that we have just been recognised as meeting the requirements of two international Management standards – ISO9001:2015 and ISO14001:2015.
What do these standards actually mean in practice? Well, the first of these, ISO9001, is an accreditation for Quality Management Systems. While we’re very proud of the team’s hard work in achieving this recognition, I have to say that the processes and standards that the accreditation values are ones that we have lived and worked by at Pipetech since day one.
If you take a look at the principles of ISO9001 you’ll see that the first one is “Customer Focus”. This demands that organisations should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations. At Pipetech our fundamental drive is to ensure our clients receive a service like no other. And we weave this commitment into the daily specifics of what we do for our clients. For example, we have always focused on quality objectives for our clients – we believe our customers should have the best possible choice of solutions and direct access to the highest-quality service in industrial process system cleaning. This latest 2015 update of the ISO9001 standard also requires organisations to assess risks and opportunities, something that we have always taken particular care to do at every level and in every area of our business. In fact, we measure ourselves by our code and commitment to our clients – Cleaner, Faster, Smarter.
Looking now at the second standard we have achieved, ISO14001, this is designed to recognise exceptional performance in the area of Environment Management. Why is this such an important accreditation in our field? It matters because it reflects the work organisations do to minimise how their operations negatively affect the environment. It shows how serious we are about improving resource efficiency and reducing waste. Most importantly of all, it demonstrates the value we place on continually improving our environmental performance. We set our own targets and performance measures, and strive to meet those goals, and to monitor and measure the situation in future.
So although these are proud achievements for Pipetech, in many ways it’s also very much “business as usual” but we must now strive to improve further. These certificates reflect the everyday quality of the work we do and, the very high levels of service in industrial process system integrity that every single one of our clients can expect from us.
Eric Doyle, Managing Director